Hire Hoc Return & Refund Policy

Updated on 13th October 2023

Hey there! Thanks for choosing Hire Hoc by White Lambda Private Limited. Whether you're a recruiter, a startup founder, or someone involved in hiring, we're here to make your life easier. Before we get into the nitty-gritty, know that by purchasing credits or services at Hire Hoc, you're agreeing to the following terms.

Quick Definitions

  • Company: That's us—White Lambda, the folks behind Hire Hoc.
  • Customer: That's you—someone who's registered to use our services.
  • Service: What Hire Hoc offers, like AI-powered candidate filtering, managed hiring, etc.
  • Credits: Virtual tokens you purchase to use our services.
  • Your Right to a Refund
    • Service Satisfaction: If you're not happy with any of the services we've provided, let us know within 7 days of that service being rendered. We’ll see what went wrong and issue a credit refund if applicable.
    • Unused Credits: If you've got unused credits and you’ve had a change of heart, no worries! You can request a refund within 7 days of the purchase.

The Ground Rules for Refunds

  • Refund requests must be made in writing to refunds@hirehoc.com.
  • Refunds will only be issued to the original payment method.
  • If we find that you've already used part of the credits or services, we might issue a partial refund, depending on the circumstances.

No Refunds for...

  • Credits that have been used.
  • Services that have been initiated.

Credits Refund Processing

Once we get your refund request and give it the green light, your refund will be processed. Give it a few days to see the credits back in your account.

Got Questions?

Not feeling 100% satisfied? Reach out, and we’ll see what we can do to help.

By Email: refunds@hirehoc.com

Updates to This Policy

Heads up! We might tweak this policy as we roll out new features or services. We’ll post the updates here, so you might want to check back once in a while.